If a part fails owing to a manufacturer's defect, however, our labor is covered for just 30 days. There is no warranty against additional or more
extensive repairs, against other problems that may occur on the same machine (even if involving what appear to be identical symptoms), or against
incidental damages. Parts carry the manufacturer's warranty, which is usually 30-90 days dependent on manufacturer.
Payment and Conditions of Service Provision
It is the responsibility of the customer to familiarize themselves with terms of service at time of scheduling and prior to allowing our technician to
commence provision of service. Scheduling of service with us implies full acceptance of our terms and conditions as detailed, as does allowing our
technician to commence service. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the
following where applicable: any unpaid balance upon completion, 24% APR Interest and service charges on any past due balance, a $40 service fee if
your check or credit card is not honored by the bank, necessary handling and return charges if your work order is canceled in an untimely fashion, and
any necessary collection costs, including attorney's fees. Payment is due on provision of service unless terms have been agreed or other previous
arrangements have been made.
Cancellation of Service
When scheduling service with us, we specifically take time out a technicians day to call on your location and service your product. When you forget,
cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list
miss the opportunity to receive services which in turn results in a loss of revenue which cannot be recovered. Consequently, we reserve the right to
charge equal to 100% of the service call amount for any appointment missed, canceled, or changed without 4 business hours notice or otherwise
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide.
These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.
Waiver of Damages When Moving Appliance
You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation,
including but not limited to flooring, cabinetry and counter tops. You acknowledge the technician is not required to move the appliance. In exchange
for his willingness to do so, you promise to hold faultless, both the technician and Repair Masters, from any and every liability associated with any
such damage as may occur in connection with this movement.
Waiver of Damages When Working with Water
You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so
connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or
flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly
identifiable carelessness by the technician, you promise to hold harmless Repair Masters, its principals, agents and employees from any and all
damages, harms or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to
any contrary claim.
Waiver of Damages from Failed Cooling
You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without
warning, and that any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully
performed, repair and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead
to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed
events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, Repair Masters is not
accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and
exempt from liability Repair Masters Appliance and Refrigeration Service Service, it’s agents and employees from any and all such harms. By
allowing the technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Lifting Glass Cook Top
You understand that, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is
attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to
exercise every due level of care, You nevertheless recognize that the Technician and Repair Masters Appliance and Refrigeration Service explicitly
refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold
harmless and exempt from liability Repair Masters, it’s agents and employees from any and all such responsibility. By allowing the technician to
commence work, you explicitly waive the right to any contrary claim.
Basic Appliance Installation Terms and Conditions
Our standard install charge covers the following:
Removal and/or installation of an appliance, without the need to disturb/remove cabinetry, countertops, flooring or any other fixture. Does not include
modification, and repair of gas, water valves, drains, power receptacles, electrical junction boxes, and dryer vents. It is the responsibility of the
customer to ensure systems for the supply of gas and water, electrical, drainage, venting etc. meet local building codes, and are available to facilitate
installation using standard materials associated with the install of that type of appliance.
Repair Masters does not install, modify or correct problems with services necessary to facilitate installation. These include but are not limited to
electrical supply, water supply, water drainage, gas supply, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment
We assume and accept that the area, systems or services which have been provided to accommodate the appliance installation have been prepared to
conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water
supply, water drainage requirements have been met specific to the appliance installed.
If Repair Masters is supplying appliance, doorways, hallways etc. must allow sufficient clearance to move the unit into the install location.
Installation charge quoted does not include cost of materials such as vent hoses, water lines, gas lines, hoses, fittings etc.
Where 2 people are required to install an appliance, such as with stacked dryer/washers and wall ovens, this will incur an additional service charge in
addition to charge for basic install.
Should we call to perform an install and find that installation cannot proceed and cannot be corrected while on site due to any one of the above criteria
not being met, our standard service call will be due